College of the Rockies
  • 17-Jul-2020 to 10-Aug-2020 (PST)
  • Cranbrook, BC, CAN
  • $24.50 – $29.49
  • Hourly
  • Term Full-time


College of the Rockies is a learner-centered institution.  We invite all qualified applicants who value high quality program delivery and customer service excellence to apply for .... 

COTROnline Helpdesk Technician

Term, Full-time

ASAP January 31, 2021 

Duties: Reporting to  the Director, Teaching & Learning Resources, this position works closely with Education Technologists, and other members of the Teaching & Learning Resources Department, to provide tier 1-2 technical support services to end users of COTROnline/Moodle, the College of the Rockies learning management system (LMS), and other education technologies as appropriate. 

Qualifications: Computer Technology Diploma, or Information Technology Diploma OR Instructional Design Diploma from a recognized institution or combination of education and relevant work experience. Minimum 2 years' experience providing tier 1 or 2, end user technical support in an online learning environment. Two years working with learning management systems. Technical support/help desk experience. Excellent interpersonal and customer service skills with proven ability to deal effectively with multicultural, multi-lingual, multi-generational customers. 

Please see the Full Job Description in the link below. 

As an employee of the College of the Rockies, the successful candidate is expected to be a lifelong learner who continues to develop his/her skills to help the College meet the needs of our students and our other valued clients. 

Salary:   CUPE Pay Level 4 ($24.50 $29.49 - this includes 16% in lieu of benefits and vacation) 

Successful candidates may be required to complete a Criminal Record Check. 

Closing Date:  August 10, 2020 

Preferred Start Date:  As soon as possible 

Interested persons should submit their cover letter and resume directly through the College Careers site under "Work Here"  

 Please quote Competition #20-CU-12

Please ensure your cover letter and resume clearly describe your related qualifications and experience as selection for interview will be based on the information provided.   

We thank all who apply and advise that only those selected for further consideration will be contacted.

Full Job Description
College of the Rockies
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